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Terms & Conditions

Introduction

These terms of use governs your purchases from the hilburson.com website and forms a contract between you and Upbeat eCommerce & Consulting AB, Swedish company registration number 556881-4890, Katarina västra kyrkogata 4B, 116 25 Stockholm, Sweden (hereinafter “Hilburson”).

By making a purchase from, and using this website you have agreed to these terms of use. Please make sure that you have read and understood these terms of use when using our website.

Payments

Pay with your Visa, MasterCard or American Express securely over the Internet. Your payment is handled by Paypal with secure encryption and under strict banking standards.

Hilburson never store or transfer any credit card information. Hilburson use PayPal as an external payment gateway for e-commerce. PayPal handle card information and use technology that allow the identification of the cardholder. PayPal meets the requirements of the PCI DSS and CAS and utilize PCI-secured payments.

For further questions about how PayPal handle information please contact PayPal support.

VAT is included for orders within European Union. VAT and/or fees for import and/or customs are not included for orders outside the European Union.

Delivery

All orders are shipped within one business day with DHL Express Worldwide. For questions about shipping, delivery times or transportation, contact us by email and we will respond as quickly as we can: hello@hilburson.com

Transport damage

If your product is damaged when delivered, you should (without delay and no later than 7 days after delivery) contact us and DHL. You will need to inform us what is damaged and also let us know the case number of the DHL claim form. We will naturally send you a new product to replace the damaged one.

Warranty

Warranty for our products is one year from purchase date. Proof of purchase is required for all warranty claims.

Please note that the warranty does not cover the life of the battery or normal wear and tear of the case and strap. The warranty does not cover any damage on any part of the watch resulting from abnormal use, lack of care, negligence, accidents, incorrect use of the watch and non-observance of the directions provided by Hilburson. Water penetration is also not covered.

Returns

If we have shipped a wrong or defective item, please notify us as soon as possible and we will reimburse the fee for return shipment. In all other cases the customer pays for return shipments.

To complete your return, we require a receipt or proof of purchase, your order number and details of whether you require an exchange or refund in an email to: hello@hilburson.com

If your product is damaged when delivered, you should (without delay and no later than 7 days after delivery) contact us and DHL. As stated above, you will need to inform us what is damaged and also let us know the case number of the DHL claim form. We will naturally send you a new product to replace the damaged one.

Personal information

We collect basic personal information about our customers when an order is placed. This information is securely stored and is necessary to carry out delivery and to contact you as a customer if a problem should arise, or for important news such as new product launches. We will never disclose any such information to third parties.

Cookies

Cookies are used on hilburson.com in order to improve your experience on the site. Cookies are very small text files that are stored on your device’s hard drive when you visit websites. We use first-party and third-party cookies for the main purposes of web functionality, web statistics and advertising.

You can set your browser to notify you when a cookie is to be activated. This enables you to reject any usage of cookies or to tell your browser to delete the cookie at the end of your visit.

Cancellations

Under the Distance Contracts you as a consumer have the right to cancel your purchase without specific reason, within 14 days after you received the goods. You will receive a full refund on the condition that the product is unused and returned in its original packaging.

Company details

Upbeat eCommerce & Consulting AB. No: 556881-4890. VAT ID: SE556881489001

This page was last updated on: 16th October 2016

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