Always free shipping!

FAQ

How do I place an order?

To place your order you just add the watch you wish to buy to your shopping bag. Then, proceed to the checkout page where you fill in your personal information and pay for the order.

Which payment options do you offer?

Currently we accept Mastercard, Visa, Diners, American Express and Paypal for all our markets.

Is VAT included in the price?

VAT is included for orders within the European Union (EU). VAT and/or fees for import and/or customs are not included for orders outside the European Union.

Is shipping really free?

Sure it is! We ship all our orders with DHL Express Worldwide and it´s always free!

How long does delivery take?

Naturally, delivery times depend on where you live but normally our watches are delivered within 5 business days.

Can I cancel an order?

Your order is usually dispatched the same day or certainly by the next working day so please contact us as soon as possible if you wish to cancel your order.

Can I return the watch if I change my mind?

Yes, you can return your unused watch up to 14 days after delivery. To be eligible for a return, your watch must be unused and in the same condition that you received it. It must also be in the original packaging.

For how long does the batteries last?

Our batteries normally last for several years. If you need to replace the battery simply visit your local watch shop. It only takes a few minutes.

Can I become an ambassador for Hilburson?

We are always looking for interesting collaborations so please contact us if you have an idea or read more about what we are looking for in our ambasssadors.

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